Privacy Policy
Synappsed, LLC ("Synappse," "we," "us," or "our") operates synappse.me and our products, including LiveLingual. This policy explains how we collect, use, and protect your personal information.
Information we collect
We collect information you provide directly to us, such as when you create an account, contact us, or subscribe to a product.
- Account information: name, email address, password (hashed)
- Usage data: how you interact with our products, device type, browser
- Communications: messages you send us via hello@synappse.me
- Payment information: processed by Stripe — we do not store card numbers
How we use your information
- To provide, maintain, and improve our products
- To process transactions and send related information
- To respond to your comments, questions, and requests
- To send transactional and product-related communications
- To monitor and analyze usage patterns to improve the experience
Sharing of information
We do not sell, trade, or otherwise transfer your personal information to third parties except as described below:
- Service providers: Stripe (payments), Google Cloud (infrastructure), Vercel (hosting)
- Legal requirements: if required by law or to protect our rights
- Business transfers: in connection with a merger or acquisition
Cookies and tracking
We use essential cookies necessary for our services to function. We do not use third-party advertising cookies. Google Fonts may load fonts from Google's servers, which sets a cookie; we plan to self-host fonts in a future update.
Data retention
We retain your information for as long as your account is active or as needed to provide services. You may request deletion at any time by emailing hello@synappse.me.
Your rights
Depending on your location, you may have the right to access, correct, or delete your personal information. To exercise these rights, contact us at hello@synappse.me.
Security
We use industry-standard security measures to protect your information. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Children's privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy from time to time. We will notify you of material changes by email or by posting a notice on our website.
Contact
Questions about this policy? Contact us at hello@synappse.me.